Cancellation & Refund Policy
Last updated: September 2026
At QuranBridge Online, we aim to provide a clear and flexible learning experience for students and families.
This policy explains how lesson cancellations, rescheduling and refunds are handled.
1. Free Trial
Where QuranBridge Online offers a free trial or introductory lesson, no payment is required for that trial unless clearly stated before booking.
A free trial does not automatically create a paid subscription or course unless the customer separately chooses to purchase a paid service.
2. Cancelling a Scheduled Lesson
If you need to cancel or reschedule a lesson, please contact QuranBridge Online as early as possible.
Where reasonable notice is provided, we will aim to offer an alternative available lesson time.
Repeated late cancellations or missed lessons may be treated according to the student's agreed learning plan.
3. Missed Lessons
If a student does not attend a scheduled lesson without reasonable notice, the lesson may be treated as used and may not be eligible for a replacement.
Where the absence is caused by an unexpected or serious circumstance, please contact us so that the situation can be reviewed fairly.
4. Rescheduling
Students or parents may request a different lesson time where available.
Rescheduling is subject to teacher availability and the agreed lesson schedule.
5. Cancellation of a Paid Learning Plan
Customers may request cancellation of their paid learning plan by contacting QuranBridge Online.
- Email: info@quranbridgeonline.com
- Phone: +92 320 4459059
Where a recurring payment arrangement is used, cancellation will normally prevent future scheduled charges after the cancellation has been processed, subject to the applicable payment arrangement and any mandatory consumer rights.
6. Refunds
Refund requests should be submitted to: info@quranbridgeonline.com
Refunds for unused prepaid lessons may be considered depending on the circumstances, the payment arrangement and the services already provided.
Where lessons have already been delivered, the amount relating to those completed lessons will generally not be refundable unless required by applicable law or otherwise agreed by QuranBridge Online.
Where a payment was made in error, duplicated, or charged after a valid cancellation where no payment was due, QuranBridge Online will review the transaction and, where appropriate, arrange a refund.
7. Service Cancellation by QuranBridge Online
If QuranBridge Online needs to cancel a lesson or is unable to provide a scheduled service, we will aim to offer an alternative lesson time.
Where an appropriate replacement cannot be provided, we may offer a refund for the affected unused lesson or service, subject to the circumstances and applicable law.
8. Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory rights that consumers may have under applicable consumer protection or data protection laws.
Where a consumer has a statutory cancellation, withdrawal or refund right, that right will continue to apply.
9. How to Request a Refund or Cancellation
Please contact:
- Email: info@quranbridgeonline.com
- Phone: +92 320 4459059
Please include:
- Customer name
- Student name, where applicable
- Course or learning plan
- Relevant payment or lesson date
- Reason for the request
QuranBridge Online will review the request and respond as soon as reasonably possible.
10. Changes to This Policy
QuranBridge Online may update this policy from time to time.
The latest version will be published on the website with its updated date.